Seasonal Retail At Your Service Associate, Naples
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position combines customer service, sales, fulfillment, and upkeep of the shopping space. You welcome and assist customers, use the systems required to complete transactions, help keep pickup and return areas organized, and support timely BOPS order completion and curbside delivery. You also work toward sales goals, share loyalty program benefits, and collaborate with teammates to provide genuine hospitality and strong customer experiences. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable using electronic devices.
- Perform duties involving talking, lifting, constant movement, standing, and reaching with arms and hands.
- Stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized service and hospitality.
- Assist customers with total-store fulfillment, including online orders picked up in store.
- Use the systems needed to complete transactions and help ensure the customer pickup experience is friction-free.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Support teammates through honest, caring collaboration and ongoing learning.
- Follow Macy’s service standards and provide customers with a courteous closing and sincere thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
