Seasonal Retail At Your Service Associate, Pearlridge
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized customer experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while maintaining Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates welcome customers, build relationships through friendly and personalized service, assist with total store fulfillment, and use the systems needed to complete transactions. They keep pickup and return areas clean, organized, and shoppable; share loyalty program benefits; and contribute to sales goals and store results. Schedules include weekend shifts, and may include days, evenings, nights, and holidays, based on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Provide welcoming, personalized customer service and help resolve customer needs and issues.
- Keep pickup, return, and At Your Service areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and maintain an inviting, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, stay informed about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Collaborate with colleagues and support team performance.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
