Seasonal Retail At Your Service Associate, Hampton Bays
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Duties include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while maintaining Macy’s service standards. The position calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced environment. Associates welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They help recover merchandise, complete BOPS orders and curbside delivery promptly, share loyalty-program benefits, work toward sales goals, and collaborate with colleagues to create positive customer experiences. Schedules include weekend shifts and may include days, evenings, nights, and holidays, according to business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist with their needs throughout the shopping and pickup experience.
- Support total-store fulfillment and use the required systems to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty-program benefits, work toward sales goals, and help acquire new customers by opening credit accounts.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
