Seasonal Retail At Your Service Associate, City Creek Center
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized customer shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help customers, support sales goals and loyalty programs, and work collaboratively to create positive shopping experiences. They also keep the service area clean, organized, and inviting, recover merchandise, and help ensure timely order completion and curbside delivery. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. The posting describes the position as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Adapt to changing priorities, work independently, and contribute to team efforts.
- Be comfortable using electronic devices and technology, including handheld equipment and cash registers.
- Meet the position’s physical requirements, including talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours.
- Lift at least 25 pounds and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology to perform job functions and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and support curbside delivery.
- Welcome customers with genuine hospitality and build positive customer relationships.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Recover merchandise and maintain a clean, shoppable space.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues to support customers and achieve individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
