Seasonal Retail At Your Service Associate, Capital City
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on a seamless, personalized shopping experience and calls for multitasking, problem-solving, attention to detail, and a customer-first mindset. It is a fast-paced position requiring flexibility, including availability for nights, weekends, and holidays. You welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and keep the pickup and return areas organized and inviting. You help complete BOPS orders and curbside deliveries promptly, recover merchandise, share loyalty program benefits, and contribute to sales goals and a collaborative team environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist them with total store fulfillment.
- Use the systems needed to complete transactions and ensure the collection area is organized for customer pickups.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and keep pickup and return areas clean, organized, and shoppable.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
