Seasonal Retail At Your Service Associate, Pentagon City

Macy's • Arlington, VA

1d • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. You help keep the shopping and service areas clean, organized, and inviting, and contribute to sales goals and store results through genuine hospitality and teamwork.

You welcome and assist customers, support total store fulfillment, and use the systems needed to complete transactions. You help keep collection, pickup, and return areas organized, recover merchandise, and ensure timely completion and curbside delivery of BOPS orders. You also share loyalty program benefits, help acquire new customers by opening credit accounts, and work with colleagues to improve customer experiences. The schedule may include days, evenings, nights, weekends, and holidays; all schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting identifies this as a seasonal role. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities and work independently as well as with a team.
• Comfort using electronic devices and technology.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
• Welcome customers with genuine hospitality and provide friendly, personalized assistance.
• Assist customers with total store fulfillment and use required systems to complete transactions.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Collaborate with colleagues and support one another to serve customers and communities.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

• Competitive pay and benefits.
• Health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed