Seasonal Retail At Your Service Associate, Culver City Center

Macy's • Culver City, CA

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless and personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help create genuine customer experiences, support sales goals and teamwork, and keep the shopping and service areas clean, organized, and inviting.

You welcome customers, assist with total-store fulfillment, use the systems needed to complete transactions, and help ensure pickup and return areas are organized. You support timely completion and curbside delivery of BOPS orders, recover merchandise, share loyalty program benefits, and finish customer interactions with attentive service. You also collaborate with colleagues and continually work to improve individual and store results.

Schedules depend on business needs and colleague availability. The posting describes the role as seasonal and notes that schedules include weekend shifts; colleagues need flexible availability for days, evenings, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and share loyalty benefits and credit account offers with customers.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Welcome customers with genuine hospitality and provide a personalized, friction-free service experience.
• Assist customers with total-store fulfillment and use the systems needed to complete transactions.
• Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
• Complete BOPS orders in a timely manner and support curbside delivery.
• Recover merchandise and maintain a clean, shoppable space.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed