Seasonal Retail At Your Service Associate, Cross Creek Mall
About The Position
The At Your Service Associate supports activities at the At Your Service Center, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy’s service standards. The role delivers a seamless, personalized shopping experience through customer service, sales support, order fulfillment, and maintaining a clean, organized, inviting shopping space. Associates welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep the pickup area organized for a friction-free experience. They help recover merchandise, maintain clean pickup and return areas, and ensure timely completion and curbside delivery of BOPS orders. They also share loyalty program benefits, work toward sales goals, and collaborate with teammates to serve customers and communities. The position is seasonal and requires flexibility in availability, including days, evenings, nights, weekends, and holidays. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
- Ability to work independently and contribute to team dynamics.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service.
- Assist customers with total store fulfillment and use the required systems to complete transactions.
- Keep the collection area organized and support a friction-free customer pickup experience.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside deliveries promptly.
- Share loyalty program benefits and support customer acquisition, including opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues to support customers and the community.
- Help keep At Your Service areas clean, organized, and ready for customers.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
