Seasonal Retail At Your Service Associate, Eugene Valley River Center
About The Position
As an At Your Service Center colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while upholding Macy’s service standards. The role involves multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment, with flexibility to work a variety of shifts. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help ensure BOPS orders are completed promptly and delivered curbside when needed, maintain a clean and shoppable space, support sales goals, share loyalty-program benefits, and collaborate with colleagues to deliver strong customer and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
- Be comfortable using electronic devices.
- Meet the physical requirements of the role, including standing for at least two consecutive hours and lifting at least 25 pounds.
- Be able to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
- Assist with all aspects of total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and support curbside delivery.
- Recover merchandise and help maintain a clean, organized, shoppable store space.
- Share loyalty-program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support team and store results.
- Collaborate with colleagues and contribute to a positive, helpful team environment.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
