Seasonal Retail At Your Service Associate, Fox River
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help customers, support sales goals and team results, and maintain a clean, organized, inviting shopping and service area. The position is seasonal and requires flexibility, including availability for nights, weekends, and holidays. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; able to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build positive customer relationships through friendly, personal conversations.
- Support total-store fulfillment, including Buy Online Pickup In Store, order pickups, returns, and curbside delivery of BOPS orders.
- Use the systems needed to complete transactions and help ensure the customer pickup process is smooth and efficient.
- Keep pickup and return areas clean and organized, recover merchandise, and maintain a shoppable space.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and ensure customers have what they need before they leave.
- Work collaboratively with colleagues and support teammates with honesty, care, and cooperation.
- Strive to achieve sales goals, improve performance, and contribute to individual and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
