About The Position

As a Seasonal Fragrance Sales Support colleague, you will help create a warm and inviting experience in Macy’s fragrance department. You will maintain a beautifully merchandised, fully stocked space while supporting the sales team behind the scenes and on the floor. Duties include preparing products, restocking displays, and assisting with transactions, while providing attentive and genuine hospitality to customers. The role combines customer service and operational support during the busy holiday season. You will anticipate team needs, keep the department ready for customers, and work in a fast-paced environment while handling multiple tasks. Seasonal colleagues are typically scheduled for 10–20 hours per week, with hours dependent on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
  • Ability to work independently and contribute to a team.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Help ensure the sales floor is clean, organized, and prepared for customers.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Welcome customers, make eye contact, and build friendly, personal relationships through conversation.
  • Maintain a shoppable space by merchandising new receipts, processing damages and testers, and selecting merchandise for return to vendors.
  • Update signs and pricing and support merchandise moves as needed.
  • Support sales transactions and share the benefits of the Loyalty program.
  • Ensure customers have what they need and provide a sincere thank-you at the end of each interaction.
  • Collaborate with colleagues with honesty, care, and a focus on serving customers and communities.
  • Work toward sales goals, take pride in the work, and learn from colleagues to support individual and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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