Seasonal Retail At Your Service Associate, Lynnhaven Mall

Macy's•Virginia Beach, VA

5d•Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. Associates work in a fast-paced environment that calls for flexibility, multitasking, problem-solving, attention to detail, and a customer-first mindset. The position also involves selling, achieving goals, collaborating with teammates, and maintaining a clean, organized, inviting shopping and service area. Associates welcome customers, build relationships through friendly conversations, assist with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. They support timely completion and curbside delivery of BOPS orders, share loyalty program benefits, and help ensure customers have what they need. Associates are expected to contribute to sales goals, learn about products and promotions, and support colleagues with honesty, care, and collaboration. Schedules depend on business needs and colleague availability. The posting states that schedules include weekend shifts and may include days, evenings, nights, and holidays. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome customers with genuine hospitality and provide friendly, personalized assistance.
Assist customers with total-store fulfillment and use the systems needed to complete transactions.
Keep pickup and return areas clean, organized, and ready for customers.
Complete BOPS orders in a timely manner and support curbside delivery.
Recover merchandise and maintain a clean, organized, and shoppable space.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and support the team in serving customers and the community.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice