Seasonal Retail At Your Service Associate, Southlake Mall - GA

Macy's•Morrow, GA

10d•Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays, and hours depend on business needs and colleague availability. The position is described as seasonal. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts. You welcome customers with genuine hospitality, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help recover merchandise, maintain a clean and inviting shopping space, and complete BOPS orders and curbside delivery in a timely manner. You also share loyalty program benefits, work toward sales goals, collaborate with colleagues, and contribute to individual and store results.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and work well with a team.
Comfort using electronic devices.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total-store fulfillment, including online orders picked up in store.
Use the systems needed to complete transactions and help ensure the collection area is organized for a smooth customer pickup experience.
Keep the At Your Service, pickup, and return areas clean, organized, and shoppable; recover merchandise as needed.
Complete BOPS orders and curbside delivery in a timely manner.
Welcome customers with genuine hospitality, build personal connections, and provide customer-focused service.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Collaborate with colleagues and support a positive, honest, and caring team environment.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Follow employment policies and safety rules and procedures.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice