Retail Sales Associate, Southlake Mall - GA - Full Time

Macy's•Morrow, GA

1d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, provide personalized recommendations, connect them with products and services, and build trust and loyalty while working toward sales goals. The role includes helping customers on the sales floor and in fitting rooms, sharing product knowledge, and supporting a clean, organized, inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they engage customers in friendly conversations, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share the benefits of the Loyalty program, make sure customers have what they need, and thank them sincerely. Colleagues also support one another and work to improve their individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, dependable attendance, and punctuality. It also involves frequent technology use, including handheld equipment and cash registers, as well as physical activity such as standing, moving, reaching, and lifting.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, and climb ladders.
Ability to perform tasks requiring close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Create personalized shopping experiences through customer engagement, hospitality, product knowledge, and recommendations.
Build customer relationships and loyalty while working toward daily sales goals and store results.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Keep the sales floor and fitting rooms clean, organized, and shoppable; recover merchandise and support merchandise moves.
Update signs and pricing as needed.
Share Loyalty program benefits, ensure customers have what they need, and provide a sincere farewell.
Collaborate with and support colleagues to serve customers and communities.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice