Sales Associate (Full-Time) - Southlake Mall, Morrow, GA

DTLR, Inc.•Morrow, GA

2d•Onsite

About The Position

The Full-Time Associate assists the store management team with daily store operations, including providing excellent customer service, driving sales, merchandising, and carrying out other duties assigned by management. Work is expected to be performed professionally, courteously, reliably, and with a results-oriented approach. The standard work week is a minimum of 35 hours and a maximum of 40 hours. The associate builds customer relationships, identifies customer needs, and provides knowledgeable product assistance. The role also supports shipments, merchandising, restocking, pricing, store presentation, employee training, loss prevention, point-of-sale procedures, and operational compliance. The associate keeps management informed of important developments and helps maintain a neat, orderly sales environment. DTLR, Inc. provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.

Requirements

Previous retail or customer service experience is preferred but not necessary.
A high school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and employees.
Demonstrated leadership and ability to work with minimum supervision, including taking charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and a desire to work with customers in a retail setting.
A proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street lifestyle customer.
Reliable transportation.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.

Nice To Haves

Previous retail or customer service experience.
High school diploma or equivalent.

Responsibilities

Build customer relationships by providing professional, courteous, reliable, attentive, honest, and responsive service.
Identify customer needs and provide knowledgeable assistance with product selection.
Apply basic fashion and trend knowledge to sell appropriate merchandise while meeting DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager in monitoring and identifying issues related to store loss or inconsistencies, supporting shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Help minimize inventory shrinkage by protecting the store against shoplifting and internal theft, and follow loss prevention and security procedures.
Follow proper point-of-sale procedures, balance money received during the assignment, and work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and information needed for effective management.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned by management.
Be willing to work in multiple stores in the assigned district.