Seasonal Retail At Your Service Associate, Huntington Mall
About The Position
Macy’s At Your Service Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates help create a clean, organized, inviting shopping and pickup space, engage customers with genuine hospitality, support sales goals, and collaborate with colleagues. Schedules include weekend shifts and may include nights, evenings, and holidays; hours depend on business needs and colleague availability. The posting identifies this opening as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits and credit-account offers with customers.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment, including Buy Online Pickup In Store, and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Complete BOPS orders promptly and provide curbside delivery when required.
- Welcome customers, provide personalized service, resolve customer issues, and share loyalty program benefits.
- Support sales goals, acquire new customers by opening credit accounts, and communicate promotions and product information.
- Work collaboratively with colleagues and contribute to an inclusive, customer-focused environment.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
