Asst. Service Manager - RideNow Austin

RideNow Group • Austin, TX

2d

About The Position

RideNow Powersports is seeking an Assistant Service Manager to lead the service team, manage department operations, and provide an outstanding customer experience. The role oversees scheduling, workflow, productivity, parts coordination, repair order accuracy, service performance metrics, staff development, customer concerns, safety and manufacturer requirements, service pipeline reviews, records, cashiering, and documentation. The manager collaborates with other department heads and promotes a culture of accountability, continuous improvement, and results.

Requirements

• At least 1 year of management experience in a retail environment; dealership experience is preferred.
• Deep understanding of service operations, workflow optimization, and technician productivity.
• Strong leadership and team-building skills.
• Excellent communication skills and a focus on customer satisfaction and problem resolution.
• Mechanical knowledge and familiarity with service diagnostics and repair processes.
• Ability to stay organized and manage time effectively.
• Must pass pre-employment testing, including a background check, motor vehicle record check, and drug screening.

Nice To Haves

• Dealership management experience.
• Familiarity with CDK and/or Lightspeed dealer management tools.
• Motorcycle endorsement.

Responsibilities

• Lead the service team, manage operations, and ensure an outstanding customer experience.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy.
• Drive service revenue, labor hours per repair order, upsell percentage, customer satisfaction scores, technician efficiency, and profitability.
• Coach, develop, manage the performance of, and train team members.
• Collaborate with other department heads to streamline communication and improve the dealership experience.
• Ensure safety standards and manufacturer requirements are met.
• Resolve customer concerns professionally and promptly.
• Review open repair orders daily for accuracy, completion, and customer communication.
• Maintain accurate records and ensure proper cashiering and documentation practices.
• Foster a team culture focused on accountability, continuous improvement, and results.

Benefits

• Commission-based pay
• Medical, dental, and vision insurance
• Employer-paid life and short-term disability insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed