Asst. Service Manager - RideNow Austin

RideNow Powersports • Austin, TX

2d

About The Position

RideNow Powersports is hiring an Assistant Service Manager to lead the service team, manage dealership service operations, and deliver an outstanding customer experience. The role oversees scheduling, workflow, productivity, parts coordination, repair order accuracy, and the daily service pipeline. It also focuses on service revenue, labor hours per repair order, upselling, customer satisfaction scores, technician efficiency, and profitability. The Assistant Service Manager coaches and develops the team, coordinates with other department heads, ensures safety and manufacturer requirements are met, resolves customer concerns, and maintains accurate records, cashiering, and documentation practices.

Requirements

• At least 1 year of management experience in a retail environment; dealership experience is preferred.
• Understanding of service operations, workflow optimization, and technician productivity.
• Strong leadership and team-building skills.
• Excellent communication skills with a focus on customer satisfaction and problem resolution.
• Mechanical knowledge and familiarity with service diagnostics and repair processes.
• Ability to stay organized and manage time effectively.
• Must pass pre-employment testing, including a background check, motor vehicle record check, and drug screening.

Nice To Haves

• Dealership management experience.
• Familiarity with CDK and/or Lightspeed dealer management tools.
• Motorcycle endorsement.

Responsibilities

• Lead the service team and manage service operations.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy.
• Drive key performance metrics, including service revenue, labor hours per repair order, upsell percentage, CSI scores, technician efficiency, and profitability.
• Coach, develop, and train team members; manage performance.
• Collaborate with other department heads to improve communication and the overall dealership experience.
• Ensure safety standards and manufacturer requirements are consistently met.
• Resolve customer concerns professionally and urgently.
• Monitor the service pipeline daily and review open repair orders for accuracy, completion, and customer communication.
• Maintain accurate records and proper cashiering and documentation practices.
• Foster a team culture focused on accountability, continuous improvement, and results.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer-paid short-term disability insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed