AVP of Implementation - GA - On Site

Vensure Employer Solutions • Duluth, GA

2d • Onsite

About The Position

The Associate Vice President (AVP) of Client Implementation is a strategic leader responsible for shaping and executing the vision for implementation services. The role drives operational excellence by overseeing seamless onboarding and integration of client solutions, with an emphasis on quality, efficiency, and client satisfaction. The AVP oversees end-to-end implementation processes, establishes best practices, and fosters cross-functional collaboration to deliver outcomes aligned with organizational goals.

The AVP partners with senior leadership, provides strategic direction and mentorship to the Client Implementation team, and oversees concurrent implementation projects. The role may directly execute complex client implementations, manages escalations, provides leadership updates on project status and risks, and acts for the VP of Client Implementation during absences. Regular on-site attendance is an essential job function. Some domestic travel may be required for team meetings, client visits, events, conferences, and training.

The role is primarily based in an indoor office environment and may also involve work at client offices, conferences, customer events, and training sessions. It includes extended periods of sitting during travel and meetings, and some standing and walking during visits and events. The position is eligible for medical, dental, vision, retirement, paid leave, and other listed benefits.

Requirements

• Bachelor's degree or a minimum of 5–7 years of related experience, or an equivalent combination of experience, skills, and education; the posting describes the degree or experience as required and equivalent combinations as preferred.
• At least 4 years of management or supervisory experience.
• Proficiency with CRM tools and basic data analysis.
• Experience using Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications as needed.
• In-depth understanding of HR outsourcing models, PEO operations, compliance requirements, and integrated HR, payroll, and benefits solutions.
• Strong oral and written communication skills for clients, team members, stakeholders, and senior leadership.
• Accuracy and attention to detail while completing administrative and operational tasks and meeting deadlines.
• Ability to build trusted client relationships and provide consultative guidance and tailored solutions.
• Leadership skills, including setting direction, aligning teams with organizational goals, coaching, performance management, and fostering accountability and continuous growth.
• Team-building and collaboration skills that support continuous improvement within the implementation team.
• Ability to configure, manage, and troubleshoot HRIS platforms and CRM tools to support onboarding, data integrity, and workflow automation.
• Advanced knowledge of payroll processing, tax regulations, wage and hour laws, and multi-state compliance.
• Analytical ability to interpret client data, identify discrepancies, and develop solutions to improve accuracy and efficiency.
• Ability to manage multiple complex implementation projects and competing priorities while meeting deadlines and maintaining quality.
• Ability to prepare and deliver clear communications, training, documentation, reports, presentations, and status updates.
• Ability to communicate and collaborate effectively with Sales, Operations, clients, internal teams, and individuals from diverse cultural backgrounds.
• Ability to meet the role's physical and mental demands, including computer use, reading and analyzing data, occasional travel, and managing multiple priorities.

Nice To Haves

• HRIS, CRM, or systems experience.
• Experience with PrismHR or similar platforms.
• FPC, PHR, or related certification.
• Related degree programs, job training programs, or other non-traditional education as part of an equivalent combination of experience, skills, and education.

Responsibilities

• Oversee and, when necessary, directly execute complex client implementations to ensure seamless delivery and client satisfaction.
• Provide strategic direction and mentorship to the Client Implementation team, including employee development, performance management, and adherence to implementation best practices and procedures.
• Partner with Regional Sales Leaders and review pipeline and forecast reports to anticipate deal flow and allocate resources.
• Serve as the second-level escalation point for client issues and coordinate internal troubleshooting and resolution.
• Collaborate with the VP of Client Implementation to assign new clients within designated regions and ensure quality control, timely delivery, and successful onboarding.
• Support new-hire screening, onboarding, and training, and lead ongoing coaching and development sessions.
• Participate in leadership meetings and translate strategic objectives into actionable plans and performance targets.
• Oversee multiple concurrent implementation projects to align with organizational goals, service standards, and client expectations.
• Manage escalations and resolve complex implementation issues.
• Provide senior leadership with updates on project status, risk profiles, resource needs, and client readiness.
• Help communicate and implement organizational changes affecting client implementation processes.
• Act for the VP of Client Implementation during absences to maintain operational continuity.
• Travel domestically as needed for team on-site meetings, client visits, customer events, industry conferences, and training.
• Build and maintain relationships with team members and peers across disciplines to coordinate communications and services affecting clients.
• Attend webinars and training to stay current on relevant best practices.
• Support cross-functional initiatives or pilot programs related to client onboarding or process improvement.
• Participate in client-facing events, industry conferences, or internal committees as needed.
• Complete projects and other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection coverage.
• Legal insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director