Implementation Consultant - GA - On Site

Vensure Employer Solutions • Duluth, GA

3d • Onsite

About The Position

The Implementation Consultant is a subject matter expert in the relevant functional area and oversees implementation for new PEO clients. The role coordinates with cross-functional teams, configures PEO solutions to meet client requirements, supports regulatory compliance, and works to provide an exceptional client experience. The consultant serves as the client’s primary contact throughout implementation, provides system training and guidance, resolves technical and process-related issues, and identifies opportunities to improve implementation processes, tools, and methods.

Requirements

• High school diploma, GED, or equivalent combination of experience, skills, and education is required.
• At least 3 years of related work experience.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven experience in implementation, payroll, or a related field.
• Proven ability to manage multiple implementation projects simultaneously and meet deadlines.
• Knowledge of relevant federal and state regulations pertaining to benefit administration.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent written and verbal communication and interpersonal skills, with ability to establish rapport with clients and internal teams.
• Strong problem-solving, analytical, and attention-to-detail skills, including ability to conduct data analysis and quality-control assessments.
• Ability to prioritize and reprioritize effectively as business objectives and requirements change, while balancing workloads and task urgency.
• Ability to remain calm under pressure and communicate professionally in escalated or emotionally turbulent situations.
• Ability to maintain the neatness, accuracy, and thoroughness of assigned work.
• Ability to work effectively with others, build strong team dynamics, and foster cooperation.

Nice To Haves

• Industry certifications are beneficial but not required, such as FPC, CPP, PHR, SHRM-CP, or PMP.

Responsibilities

• Lead implementation for new PEO clients and support a seamless transition to company services.
• Understand client requirements and configure PEO solutions to meet their needs.
• Serve as the primary client contact during implementation, addressing concerns and questions and providing guidance on system configuration and best practices.
• Train and guide clients in using the PEO system to support transition and user adoption.
• Troubleshoot and resolve technical or process-related implementation issues.
• Collaborate with Sales, Client Relations, Payroll, peers, and leadership.
• Maintain subject-matter expertise in industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
• Identify opportunities to improve efficiency in benefit implementations and enhance implementation methodologies, tools, and templates.
• Support consistency and alignment in implementation practices across the organization.
• Attend webinars, seminars, and other trainings.
• Perform other ad hoc duties or projects as assigned.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law
• Life insurance
• Short-term disability
• Long-term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness, accident, cancer, and hospital protection
• Legal insurance
• Pet insurance
• Additional compensation, such as a signing bonus or commission structure, if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED