PEO Implementation Consultant - GA - On Site
About The Position
The Implementation Consultant is a subject matter expert in the relevant functional area and oversees implementation for new PEO clients. The role involves understanding client requirements, configuring PEO solutions, coordinating with cross-functional teams, and ensuring compliance with applicable regulations while providing an exceptional client experience. The consultant serves as the primary client contact during implementation, offers guidance and training on the PEO system, and troubleshoots technical or process-related issues. The role also contributes to process improvement and consistent implementation practices across the organization.
Requirements
- High school diploma/GED, or an equivalent combination of experience, skills, and education, is required.
- At least 3 years of related work experience.
- Proficiency in HR software and tools, specifically PrismHR.
- Strong understanding of payroll and HR processes, regulations, and compliance requirements.
- Experience in implementation, payroll, or a related field.
- Ability to manage multiple implementation projects simultaneously and meet deadlines.
- Knowledge of federal and state regulations pertaining to benefit administration.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Excellent written and verbal communication and interpersonal skills, including the ability to establish rapport with clients and internal teams.
- Problem-solving skills and ability to analyze complex situations and provide effective solutions.
- Strong attention to detail and analytical skills for data analysis and quality control assessments.
- Ability to prioritize and reprioritize effectively as business objectives and requirements change.
- Ability to stay organized and balance workloads according to task urgency.
- Ability to remain calm under pressure and communicate professionally in escalated or emotionally turbulent situations.
- Ability to assess the neatness, accuracy, and thoroughness of assigned work.
- Ability to work effectively with others, build team dynamics, and foster cooperation.
Nice To Haves
- Industry certification, such as FPC, CPP, PHR, SHRM-CP, or PMP.
Responsibilities
- Lead implementation for new PEO clients and ensure a seamless transition to the company's services.
- Understand client requirements and configure PEO solutions to meet their needs.
- Serve as the primary point of contact for clients during implementation, addressing concerns, answering questions, and advising on system configuration and best practices.
- Train and guide clients in using the PEO system to support a smooth transition and user adoption.
- Troubleshoot and resolve technical or process-related implementation issues.
- Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.
- Stay current on industry trends, best practices, workflows, processes, complex client situations, and benefit regulations as a subject matter expert.
- Identify opportunities to improve benefit implementation processes and efficiency.
- Contribute to enhancements in implementation methodologies, tools, and templates.
- Collaborate with peers and leadership to support consistency and alignment in implementation practices.
- Attend webinars, seminars, and other training.
- Perform other duties and ad hoc projects as assigned.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off, holidays, parental leave, and sick leave as required by applicable state law
- Life insurance
- Short-term disability
- Long-term disability
- Employee assistance program (EAP)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Identity theft protection
- Critical illness, accident, cancer, and hospital protection
- Legal insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
