Senior Implementation Consultant - GA - On Site

Vensure Employer Solutions • Duluth, GA

3d • Onsite

About The Position

The Senior Implementation Consultant, Client Benefits (Senior BIC) is an experienced subject matter expert who leads complex benefit implementations and supports an exceptional client experience. The role performs the responsibilities of an Implementation Consultant, Client Benefits while also mentoring team members, contributing to process improvements, and handling clients with elevated complexity, risk, or customization needs.

The Senior BIC guides new clients through benefit implementation from project initiation to completion, serving as their primary benefits contact during the transition. The role provides expertise in benefit configuration, system setup, eligibility rules, carrier connections, benefits administration, and applicable regulations. It also coordinates with internal partners, manages implementation risks and quality control, resolves escalated issues, and supports department initiatives and special projects.

Requirements

• At least 5 years of related experience in benefit implementation, benefit administration, or a closely related field.
• High school diploma/GED, or an equivalent combination of experience, education, certifications, or training.
• Demonstrated experience managing complex or large-scale benefit implementations.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of employee benefits, including health insurance, retirement plans, and related programs.
• Working knowledge of applicable federal and state regulations related to benefit administration.
• Ability to manage multiple implementation projects simultaneously and meet deadlines.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Comprehensive knowledge of employee benefit programs and benefit implementation and administration processes, including system configuration, eligibility rules, carrier connections, and workflows.
• Advanced knowledge of applicable federal and state benefit-administration regulations.
• Excellent written and verbal communication skills, including the ability to explain complex benefit, system, and regulatory concepts.
• Strong interpersonal skills and ability to build trust and effective working relationships with clients and cross-functional partners.
• Advanced problem-solving and analytical skills for complex or ambiguous situations.
• Exceptional attention to detail and quality-control skills.
• Ability to prioritize and reprioritize concurrent implementations in a fast-paced environment.
• Ability to remain calm, professional, and effective in escalated, high-pressure, or emotionally sensitive situations.
• Demonstrated ability to mentor and support peers.
• Strong organizational skills and ability to balance client responsibilities with team needs.
• Ability to collaborate, contribute positively to team dynamics, and promote consistent implementation practices.
• Sound judgment, accountability, professionalism, and discretion.
• Ability to meet the physical demands of the role, including frequent sitting, talking, and hearing; occasional standing and walking; close and color vision; focus adjustment; and prolonged mental effort.

Nice To Haves

• Bachelor's degree or at least 5 years of related experience, and a related certification.
• Industry certification such as FPC, CPP, PHR, SHRM-CP, PMP, or similar.

Responsibilities

• Lead benefit implementations for new clients from project initiation through completion, ensuring a seamless, compliant, and timely transition.
• Serve as the primary benefits point of contact for clients during implementation, answering questions, managing expectations, and resolving issues.
• Provide expert guidance on benefit configuration, system setup, eligibility rules, carrier connections, and implementation practices.
• Coordinate with Sales, Client Relations, Payroll, Integrations, and other internal partners.
• Apply subject matter expertise in employee benefits, benefit administration, system functionality, and applicable federal and state regulations.
• Manage multiple implementations simultaneously, prioritizing work and maintaining deadlines, accuracy, and organization.
• Review data and perform quality control to validate setup accuracy, compliance, and go-live readiness.
• Identify, assess, and proactively mitigate implementation risks, dependencies, and gaps.
• Lead complex, high-risk, or high-difficulty implementations that require advanced knowledge, customization, or coordination.
• Serve as an escalation resource for complex client or system issues during implementation.
• Mentor and support Benefit Implementation Consultants by sharing knowledge, troubleshooting, and guiding them through complex scenarios.
• Identify process improvement opportunities and contribute to implementation methodologies, tools, templates, and training materials.
• Stay current on industry trends, regulatory changes, and system enhancements and apply that knowledge to implementations and internal guidance.
• Support department initiatives, special projects, pilots, integrations, acquisitions, and change-management efforts as assigned.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage
• Group RRSP with company match
• Paid time off, holidays, parental leave, and sick leave as required by applicable provincial statutes
• Life insurance
• Short-term disability
• Long-term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness, accident, cancer, and hospital protection
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED