Senior Implementation Consultant

Snyk•San Francisco, CA

About The Position

Snyk is hiring a Senior Implementation Consultant to own post-sales onboarding for enterprise customers, guiding them from signed contract to a working, adopted application security program. The consultant manages multiple implementation engagements at once and partners directly with customer development and security leaders to deploy the Snyk platform across their SDLC, CI/CD pipelines, and cloud infrastructure. The role combines technical depth with project ownership: leading customers through rollout, ensuring implementations are successfully adopted, and helping teams continue using Snyk after go-live. The Customer Solutions team owns technical customer success after a deal closes, working from initial onboarding through full platform adoption. Implementation Consultants collaborate with Technical Success, Support, Sales, and Product to turn customer security goals into deployed, measurable programs.

Requirements

5+ years in technical consulting, professional services, or another customer-facing technical role, including hands-on SaaS software implementation.
Working knowledge of the SDLC and modern DevOps methodologies, including how security fits into both.
Hands-on experience with CI/CD and DevOps tooling, such as Jenkins, GitHub Actions, GitLab, Azure DevOps, or Kubernetes.
A track record of running multiple concurrent customer engagements, including scoping, sequencing, and delivering them on schedule.
Ability to explain complex technical issues clearly to audiences ranging from individual developers to security executives.
Genuine interest in application security and belief in a developer-first approach.
Consultative ability to bring people, technology, and process together, with strong relationship-building and project management instincts.
Working fluency with AI-assisted tools such as Claude or Gemini, and comfort with how AI-generated code is changing customer security needs.
Excellent written and verbal communication, and an organized, disciplined approach to problem solving.

Nice To Haves

Proficiency in a scripting language such as Python, JavaScript, or another modern language.
Prior experience as a solutions architect, sales engineer, or technical account manager for AppSec, CI, or DevSecOps products.
A security certification such as CISSP, CSSLP, or CEH.
A Project Management Professional (PMP) certification or equivalent project management credential.
A Computer Science degree or equivalent programming background, and exposure to enterprise-scale web technologies and microservices.

Responsibilities

Own end-to-end delivery of enterprise customer implementations from kick-off through closure, including scope, schedule, risk, and outcomes.
Lead complex, multi-stakeholder onboarding engagements simultaneously, setting the plan and driving it to completion with limited oversight.
Partner with customer development and security leaders to design Snyk rollouts that fit their SDLC, CI/CD tooling, and cloud environments.
Run project kick-offs, planning sessions, and recurring delivery reviews, keeping stakeholders informed about status, dependencies, and risks.
Represent customer technical requirements to Snyk internal teams and translate platform capabilities into actionable terms for customer engineering organizations.
Build repeatable playbooks, templates, and technical assets to improve and scale Snyk's onboarding practice.
Collaborate with Sales, Product Management, Engineering, and Support to unblock implementations and accelerate time to value.
Troubleshoot integration and configuration issues across source control, CI/CD, container, and cloud environments.
Coach customer teams on developer-first security practices to support adoption after engagements end.
Share field patterns with product and enablement teams so recurring implementation friction can be addressed at its source.