Associate Technology Systems Specialist

Sanford Health • Watertown, SD

1d • $22 - $35 • Onsite

About The Position

The Associate Technology Systems Specialist helps meet the technology needs of Sanford Health’s guests and employees, building trust in the organization’s service and technology. The role provides customer-focused support for company-owned and personal devices, technology systems, hardware, software, and commonly used networking and unified communications technologies. It requires effective communication, training, and problem-solving skills, as well as the ability to learn and maintain knowledge of specific hardware and software while following Sanford technology standards.

The specialist works on-site across multiple clinical and non-clinical departments and facilities, including patient rooms, emergency departments, and other patient care areas. They interact with team members, patients, families, and other guests, helping resolve technology issues, replace company-owned devices when needed, and share best practices and productivity tips. The role also assists with training and education and builds lasting customer relationships by understanding people’s needs, work styles, and challenges.

Requirements

• Knowledge of the configuration and maintenance of personal computers, operating systems, and applications.
• Knowledge of general networking, unified communications, and technology systems support concepts, practices, and procedures.
• Knowledge of current mobile and end-user computing technologies.
• Demonstrated problem-solving and communication abilities.
• Ability to communicate across generations, functions, settings, regions, and organizational levels.
• Motivation to learn, aptitude for acquiring new skills, and personal accountability.
• Valid driver’s license and ability to maintain a good driving record.

Nice To Haves

• Associate’s degree in a computer-related field preferred.

Responsibilities

• Interact consistently with team members, patients, families, and other Sanford guests to address technology needs.
• Troubleshoot company-owned and personal devices and replace company-owned devices when necessary.
• Provide customers with technology best practices and productivity tips.
• Provide on-site support across clinical and non-clinical departments and facilities, including patient rooms, emergency departments, and other patient care areas.
• Support technology devices and software packages tailored to individual or departmental needs while maintaining Sanford technology standards.
• Learn and maintain specific hardware and software knowledge.
• Support, install, and troubleshoot hardware and software standards across multiple departments and facilities.
• Assist in training and educating customers.
• Build lasting relationships with customers by understanding their situations, needs, work styles, challenges, and satisfiers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed