IT Systems Specialist, Restaurant Technology & Interfaces
About The Position
SSP America is seeking an experienced IT Systems Specialist to support and improve the technology used in its airport restaurants. Working closely with the Field IT Systems Architect, this hands-on technical professional will manage technical challenges, support system integrations, and deliver technology initiatives, including solutions developed internally. The role offers autonomy to own projects and technical issues across a diverse restaurant technology environment and contribute to technology solutions tailored to the business. The position is based in Ashburn, Virginia, with a hybrid work arrangement and travel of up to 20%. The annual salary range is $78,300–$85,000. The role supports restaurant openings, upgrades, implementations, and post-launch stabilization, and collaborates with Operations, IT, vendors, and project teams.
Requirements
- 3–5 years of experience in restaurant technology, POS systems, IT systems support, application integrations, or a related technical field.
- Strong understanding of integrated and distributed systems, including how multiple applications communicate and exchange data.
- Hands-on experience troubleshooting APIs, data flows, application logs, and system interfaces.
- Solid knowledge of networking fundamentals, LANs, VLANs, databases, and operating systems.
- Ability to independently troubleshoot complex issues and drive technical projects to completion.
- Strong communication, documentation, and organizational skills.
- Ability to adapt quickly, manage changing priorities, and remain effective in a fast-paced operational environment.
Nice To Haves
- Experience with enterprise POS platforms; Oracle Simphony or Micros RES 3700 is strongly preferred.
- Experience in restaurant, hospitality, retail, healthcare IT, or other multi-location technology environments.
Responsibilities
- Drive assigned technical projects from planning through execution, coordinating testing, configuration, deployment, documentation, and transition to support.
- Support implementation, validation, and troubleshooting of system integrations using APIs, data flows, logs, and system communications.
- Configure, maintain, and troubleshoot Oracle Simphony, payment systems, kiosks, digital ordering, restaurant applications, and connected technologies.
- Own assigned technical escalations beyond frontline support.
- Collaborate with Operations, IT, vendors, and project teams on technology initiatives.
- Coordinate and execute technical activities for restaurant openings, system upgrades, implementations, and post-launch stabilization.
- Develop technical documentation, identify recurring issues, and recommend improvements to strengthen system reliability.
Benefits
- Medical, dental, and vision insurance
- Basic Life and AD&D Insurance
- Employee Assistance Program (EAP)
- Voluntary life and AD&D, accident, critical illness, hospital indemnity, and pet insurance
- SSP 401(k) Plan with employer matching
- Paid time off (PTO)
- Paid holidays
- Paid sick leave
- Professional development and career growth opportunities
- Hybrid work opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
