Information Technology (IT) Specialist

Family Services of Northeast Wisconsin Inc. • Green Bay, WI

1d

About The Position

Family Services is a nonprofit organization that protects, heals, and cares for children and families throughout Northeast Wisconsin. The IT Specialist supports and maintains the agency’s personal computers, networks, and phone systems, working with internal clients at all organizational levels and external vendors. The role plans, prioritizes, troubleshoots, and follows through on IT projects. It also supports the operation and maintenance of the agency’s network, hardware, system software, servers, and voice and data systems.

Requirements

• High school diploma or GED.
• At least 2 years of experience providing high-level personal computer technical setup, repair, and implementation, and network design.
• Valid Wisconsin Driver’s License, reliable vehicle, required auto insurance, and an acceptable driving record.
• Skills to maintain voice and data systems.
• Experience with a variety of telephone systems.
• Excellent verbal and written communication skills.
• Time management and confidentiality skills.
• Ability to meet work demands independently.

Responsibilities

• Handle and resolve incoming telephone calls, support requests, and communications in a timely and professional manner.
• Provide current information about network operation.
• Maintain necessary updates for hardware, network, and system software, and analyze the agency’s needs.
• Assist with developing and implementing a Wide Area Network.
• Provide server support and hands-on technical support for equipment and software.
• Provide regular maintenance of voice and data networks.

Benefits

• Excellent benefit package.
• Staff sabbatical program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED