Associate Systems Management Analyst
About The Position
Optum is a global organization that delivers care, aided by technology, to help people live healthier lives. As an Associate Systems Management Analyst on the Systems Operations team, you will support mission-critical enterprise Mainframe systems at the MN053 Data Center. You will work in a collaborative operational environment managing high-volume batch operations, maintaining stability across multiple LPARs, and supporting technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). The role includes using enterprise-approved AI tools to streamline workflows, monitoring hourly online Service Level Agreements (SLAs), and contributing to continuous improvement across large-scale Mainframe operations. The posting says the position offers flexibility to telecommute from anywhere in the U.S.; however, it also requires working onsite full-time at the MN053 Data Center facility. The specified schedule is a day shift at the end of the week, with 12.5-hour shifts Thursday through Saturday, 6:30 a.m. to 7:00 p.m. CST. Telecommuters must adhere to UnitedHealth Group’s Telecommuter Policy. The hourly pay range is $29.00 to $52.00 based on full-time employment. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment. The employer states its commitment to environmental impact mitigation and equitable care, and that it is an Equal Employment Opportunity/Affirmative Action employer.
Requirements
- At least 2 years of experience in a large-scale Mainframe environment supporting multiple LPARs, or a bachelor’s degree.
- At least 2 years of experience supporting multiple application teams with Workload Automation requests.
- At least 2 years of experience supporting Mainframe maintenance changes.
- At least 1 year of technical experience working with CICS, DB2, and Mainframe infrastructure environments.
- Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols.
- Availability for the specified day-shift schedule: Thursday through Saturday, 6:30 a.m. to 7:00 p.m. CST.
- Pass a drug test before beginning employment.
Nice To Haves
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- At least 3 years of working knowledge and hands-on experience using ServiceNow for incident and change management.
- At least 3 years of experience using Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7.
- IT Service Management (ITSM) certification, or equivalent experience using ServiceNow.
- Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring.
Responsibilities
- Handle approximately 15 million batch requests per month for application staff across enterprise Mainframe environments in a team setting.
- Monitor system performance hourly to help ensure upcoming online SLAs are met.
- Proactively escalate operational issues to leadership when SLAs are at risk.
- Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams.
- Conduct onsite Data Center escorts and enforce outside vendor security protocols.
- Use enterprise-approved AI tools to streamline workflows, automate routine batch processing tasks, and drive continuous improvement.
- Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
