Systems Management Analyst - Remote
About The Position
The Systems Management Analyst is a mid-level systems engineering role responsible for administering and operationally supporting OptumServe’s enterprise Virtual Desktop Infrastructure (VDI). The role emphasizes hands-on execution, reliability, and operational discipline within established technical standards and governance. It supports a highly available VMware/Omnissa Horizon environment across Development, Staging, Production, and Disaster Recovery, contributing to platform stability, security, and performance for a mission-critical service aligned to a 99.95% annual uptime SLA under defined architectural direction. The position is remote within the United States. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. Candidates must be U.S. citizens and, if offered the position, provide extensive personal information to obtain and maintain suitability or eligibility for a Confidential/Secret or Top Secret security clearance as a condition of employment.
Requirements
- At least 3 years of Systems Administration and Engineering experience, including hands-on administration of Windows Server 2022 or newer and Windows desktop operating systems, including Windows 11, in an enterprise setting.
- Proven experience supporting enterprise VDI platforms, including VMware/Omnissa Horizon, with hands-on administration of Connection Servers, Unified Access Gateways, desktop pools, and RDSH environments.
- Experience integrating and supporting VDI platforms with VMware vCenter Server and underlying virtual infrastructure.
- Experience supporting application delivery and user environment management technologies in VDI environments, such as FSLogix, Dynamic Environment Manager, and application delivery platforms.
- Working experience with Active Directory and enterprise identity services, including authentication, authorization, Group Policy (GPOs), and multi-factor authentication (MFA) integration.
- Experience using enterprise monitoring and alerting tools to support availability, performance, and incident response in production environments.
- Experience supporting security and access controls, including SSL certificate lifecycle management, endpoint protection, and policy-based security tooling.
- Proven troubleshooting skills across infrastructure, operating system, identity, and application layers in an enterprise production environment.
- Experience working within formal IT Service Management (ITSM) processes, including incident, change, and problem management.
- Ability to work with minimal supervision and in a team setting, and to collaborate with engineers across other teams.
- U.S. citizenship.
- If offered the position, ability to provide extensive personal information to obtain and maintain suitability or eligibility for a Confidential/Secret or Top Secret security clearance as a condition of employment.
Nice To Haves
- Bachelor’s degree in IT or a related field, or equivalent experience.
- Experience supporting cloud-hosted desktop platforms, including Azure Virtual Desktops or Amazon WorkSpaces, in an enterprise setting.
- PowerShell scripting for routine automation and reporting.
- Ability to interpret and respond to performance and utilization metrics.
- Working knowledge of networking fundamentals relevant to VDI environments.
- Experience with ServiceNow or similar ITSM platforms.
- Strong communication skills, including written communication.
Responsibilities
- Administer and support enterprise VDI infrastructure components, including Horizon Gateways, Connection Servers, RDSH farms, and related services.
- Perform day-to-day operational management of Development, Staging, Production, and Disaster Recovery VDI environments.
- Troubleshoot and resolve issues involving virtual desktops, RDSH sessions, access, and performance.
- Monitor system health, availability, and capacity; identify risks and escalate findings as appropriate.
- Validate backup operations and support recovery readiness in accordance with documented procedures.
- Execute approved changes according to established change management processes.
- Partner with monitoring, security, and operations teams to support incident response and service continuity.
- Maintain clear and accurate documentation, runbooks, and operational procedures.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
