Product Analyst (Systems) Remote/Hybrid
About The Position
As a Product Analyst on Team Inventa within Revenue Operations, you will help drive innovation across business, technology, and clinical practices. Team Inventa owns core workflow applications for DaVita’s Field Revenue Operations and connects business operations with IT development. The role focuses on continuously evolving admissions and insurance management workflow applications, external referral portals, and patient engagement tools. You will act as a liaison between operational stakeholders and software engineering teams by analyzing user needs, co-creating application requirements, facilitating the software development lifecycle, and helping ensure technology creates efficient experiences for teammates, field partners, and patients. The role is open to remote candidates, with travel expected twice per year. Colorado candidates near Denver are required to be onsite at the Denver headquarters once per week as needed.
Requirements
- High school diploma or equivalent required.
- At least two years of experience in product analysis, business systems analysis, software product management, or a related field.
- Experience working in Agile/Scrum environments and familiarity with the Software Development Lifecycle (SDLC).
- Proficiency with digital product management and collaboration tools such as Jira, Confluence, Visio, or Lucidchart.
- Resourcefulness, agility, a drive to investigate problems, and the ability to navigate an autonomous work environment.
- Experience with user testing, QA collaboration, and facilitating User Acceptance Testing (UAT).
- Excellent written and verbal communication skills, including the ability to explain technical concepts to diverse audiences and create executive-level documentation.
Nice To Haves
- Bachelor’s degree preferred.
- Proficiency in analytical tools such as Excel, SQL, or Tableau preferred.
- Experience in healthcare, revenue cycle, or enterprise-level initiatives preferred.
Responsibilities
- Lead upstream discovery, systematically vet value, and assess the ROI and business impact of proposed changes to ensure alignment with business goals.
- Use data analysis and direct user feedback to inform product decisions, translating complex insights into narratives and actionable recommendations.
- Serve as the subject matter expert on system interactions; create detailed process maps and understand how data capture and processes interrelate across systems.
- Drive operational readiness and User Acceptance Testing (UAT) by facilitating user studies and focus groups and championing the Voice of the Customer.
- Conduct root-cause analysis on system issues and translate complex challenges into clear technical requirements.
- Identify operational workarounds when ideal technology solutions are delayed.
- Drive change management and lead working sessions, including requirement reviews and status meetings, to support handoffs, field readiness, and cross-functional alignment.
- Develop deep product-specific expertise and take ownership of ongoing value delivered to operations teams and end users.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
