Product Systems Analyst

Cardinal Health

3d•$82,100 - $117,200•Remote

About The Position

Product Systems Analysis serves as a liaison between business and IT, aligning product strategies and capabilities and providing technical business specifications to IT. The role identifies and analyzes product needs, defines requirements and objectives, participates in solution development, and optimizes business processes by leveraging technology and product functionality. This is a business- and customer-facing position requiring technical expertise, analytical ability, organization, and strong communication. The analyst will work closely with the OptiFreight IT team, internal engineers, external software providers, customers, and business and IT stakeholders in a collaborative environment. The role focuses on understanding third-party transportation management system platforms, supporting integrations, analyzing customer and business needs, and resolving technical issues.

Requirements

Technical aptitude with scripting, such as Python, SQL, and API testing tools such as Postman or Bruno.
Technical aptitude with application diagnostics and debugging tools such as Dynatrace or Splunk.
Ability to multitask and manage multiple assignments.
Strong communication skills, including the ability to explain decisions, ask questions, discuss requirements, and communicate with stakeholders and internal customers.
Passion for helping customers and meeting business objectives.

Nice To Haves

Bachelor's degree in a related field, or equivalent work experience.
4–8 years of experience.
Experience working in Agile, Scrum, or Kanban teams.
Experience with Jira and ServiceNow.
Java or other programming experience.
Sales or customer service experience.

Responsibilities

Develop expertise in technical features of existing third-party TMS platforms.
Partner with IT team members on integration implementation and testing.
Attend customer meetings, analyze customer needs, and present possible solutions to stakeholders.
Meet with stakeholders to analyze business needs and communicate them to IT teams.
Set clear expectations with stakeholders.
Ensure timely delivery of deliverables.
Maintain alignment with internal Cardinal Health business and IT stakeholders.
Record defects, bugs, and issues, create incident tickets, and resolve issues.
Define and operationalize the role.
Query SQL databases to answer questions.