Business Systems Analyst III - Product & Pricing

M&T Bank•Buffalo, NY

23h•Hybrid

About The Position

The Business Systems Analyst III works with business partners, product owners, engineers, architects, operations teams, risk and cybersecurity partners, application teams, and external vendors supporting the Product & Pricing Catalog ecosystem. The role guides work from discovery and requirements through design, testing, implementation, and production follow-up. It documents business and system needs, supports batch and API integrations, coordinates testing and issue resolution, tracks risks and dependencies, and supports production approvals and readiness. The analyst works independently across several moderately complex efforts and develops working knowledge of deposit products and pricing, vendor platforms, cloud modernization, data movement, and connected banking applications. The role serves as a functional lead for assigned applications or initiatives, supports less experienced analysts, and follows company risk, regulatory, and control standards. This position is four days onsite at the Seneca One location in Buffalo, New York, with the flexibility to work from home one day per week.

Requirements

Combined minimum of 4 years of higher education and/or operational or business analytics experience.
Experience gathering, analyzing, documenting, validating, and managing business and system requirements throughout a project.
Ability to understand connected applications, data flows, files, batch processes, APIs, interfaces, and system dependencies.
Experience with test planning, test execution, defect review, implementation readiness, and production validation.
Strong problem-solving skills, including investigating issues, identifying gaps, reconciling conflicting information, and recommending practical next steps.
Clear written and verbal communication skills, including leading discussions and explaining risks and decisions to technical and nontechnical audiences.
Strong organization and follow-through, with the ability to manage several moderately complex efforts with limited supervision.
Ability to work effectively with business partners, engineers, architects, operations teams, control partners, and vendors.

Nice To Haves

Bachelor’s degree in business, information systems, computer science, engineering, or a related field.
Experience in banking or financial services, especially with deposit products, product catalogs, pricing, rates, fees, offers, waivers, or relationship pricing.
Experience with Zafin or another product and pricing platform.
Experience with APIs, microservices, SFTP or managed file transfer, data mappings, scheduled batch processing, and system integrations.
Experience with vendor-supported platforms and coordinating across vendor and internal technology teams.
Experience with Agile delivery and tools such as Jira and Confluence.
Experience with change and release processes in ServiceNow or a similar tool.
Experience with Azure or other cloud modernization work, including connectivity, environment readiness, monitoring, resiliency, or migration planning.
Familiarity with monitoring tools such as Kibana, Dynatrace, Azure Application Insights, or similar products.
Familiarity with GitLab or similar source control and delivery tools.
Knowledge of SDLC controls, cybersecurity reviews, disaster recovery, audit evidence, and technology work in a regulated environment.
Ability to give stakeholders and management clear, concise updates on status, risks, decisions, and recommended next steps.

Responsibilities

Lead requirements and analysis for enhancements, regulatory changes, production fixes, modernization efforts, and other moderately complex work.
Write and maintain business and functional requirements, user stories, acceptance criteria, process flows, data mappings, interface requirements, test case management, and decision records.
Understand how work moves across APIs, microservices, batch jobs, inbound and outbound files, source systems, vendor platforms, and downstream applications.
Lead discovery, backlog refinement, design, testing, implementation-readiness, and follow-up discussions with business and technology teams.
Work with engineers and architects to identify dependencies, constraints, integration impacts, environment needs, security concerns, resiliency needs, and operational impacts.
Translate business needs into clear requirements and ensure proposed solutions address the original need.
Act as functional lead for assigned applications or initiatives and help less experienced analysts build domain and delivery-process knowledge.
Work with external vendors to answer questions, close requirement gaps, review designs and configurations, validate deliverables, and coordinate dependencies.
Build and coordinate test plans, test cases, expected results, test data, requirements coverage, and evidence for system, integration, regression, and user acceptance testing.
Perform or support testing, coordinate defect reviews, confirm fixes, report testing status, and ensure open issues are resolved or accepted before implementation.
Evaluate changes to connected applications and coordinate with upstream and downstream teams on ownership, schedules, interface changes, and readiness.
Support SDLC and release work, including permits, production-readiness evidence, release packages, implementation and validation plans, backout plans, change records, and audit documentation.
Maintain scope, milestones, risks, issues, assumptions, dependencies, decisions, and action items in Jira, ServiceNow, and other team tools.
Support cloud migration and application lifecycle work, including environment readiness, infrastructure and connectivity needs, cybersecurity reviews, resiliency, disaster recovery, data migration, and application retirement.
Coordinate implementation activities, confirm production changes work as expected, gather feedback, and follow issues through resolution.
Help investigate production issues by reviewing process results, data flows, logs, monitoring, file transmissions, and system or vendor dependencies.
Build working knowledge of product catalog, deposit products, rates, fees, offers, waivers, relationship pricing, and supporting data and processes.
Manage several priorities with limited supervision and raise delivery risks, unclear ownership, or unresolved decisions early.
Follow company risk, regulatory, and control standards and raise issues requiring management attention.
Help address audit, regulatory, risk, and control findings in a timely manner.
Support an inclusive work environment and represent the M&T Bank brand.
Complete other related duties as assigned.