Systems Analyst Strategic Portfolio Management

Intermountain Health

5d•$32 - $51•Remote

About The Position

The Systems Analyst collaborates with business, clinical, and technical subject matter experts; Strategic Portfolio Management (SPM) leaders and stakeholders; IT/DTS partners; and shared support teams across Intermountain Health. The role analyzes, designs, builds, tests, implements, and technically and functionally supports digital solutions across the end-to-end SPM lifecycle, including intake, idea, demand, project, resource, and agile work management such as enhancements, defects, stories, epics, and sprints. The position uses problem solving, learning agility, communication, project management, documentation, process improvement, and ServiceNow expertise. The analyst identifies opportunities, recommends solutions, and coaches process owners through discovery, documentation, development, deployment, and continuous improvement to support business, clinical, and operational outcomes. This is a fully remote position. Minimal travel may be expected for training or meetings. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Mountain Time, with occasional off-hours availability potentially required to support implementations. Candidates who reside or plan to reside in California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington are not being considered.

Requirements

Demonstrated experience providing analysis, design, configuration, technical and functional implementation, and support of business/financial or clinical information systems, or experience as an expert user of the targeted systems.
Strong verbal and written communication skills, including experience creating clear, executive-ready slide decks and presenting concepts, recommendations, and impacts to senior and executive-level stakeholders, technical staff, and nontechnical staff.
Experience collaborating within a product team, across technology teams, and with vendors, vendor partners, key stakeholders, system leaders, and caregivers.
Experience building consensus and working effectively within a cross-functional team.
Ability to prioritize and execute work in a high-pressure environment, manage competing requests, and support backlog, sprint, and delivery practices.
Ability to communicate effectively both orally and in writing; operate computers and office equipment; see and read computer monitors and documents; and remain seated or standing for extended periods. The role may require lifting and transporting objects and office supplies, bending, kneeling, and reaching.

Nice To Haves

Bachelor’s degree in an information technology field.
Experience supporting Service Management processes, especially in HR or Healthcare IT environments.
Experience translating business requirements into functional specifications for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders.
Proficiency with ServiceNow, especially HR Case Management, Lifecycles and Journeys, and reporting and analytics capabilities.
Familiarity with Workday and its relationship to functional HR business processes.
Experience with AI prompt engineering and workflow automation, including Automation Anywhere, Power Automate, or similar platforms.
Related certifications such as ITIL Foundations, Lean, Six Sigma, Agile, or Scrum.

Responsibilities

Perform operational systems tasks and maintenance; support users’ day-to-day needs and resolve low- to moderately-complex issues, incidents, and problems in accordance with service levels and IT/DTS standards.
Gather and document requirements through stakeholder identification and interviews, research, competitive analysis, and user feedback; align requirements with best practices, system KPIs, and technology capabilities.
Collaborate on analytics services under supervision, including creating, distributing, and managing dashboards and reports that translate customer metrics and KPI requirements.
Participate in creating and managing project schedules and activities; meet deadlines or escalate issues, concerns, and barriers to project leaders; assist with task prioritization.
Apply ServiceNow and digital-tool knowledge to help teams understand platform capabilities, shape solutions, and identify opportunities for value; bring forward recommendations and guide solution conceptualization, strategy, design, configuration, implementation, adoption, and measurement.
Perform light ServiceNow development and configuration within established platform standards and governance.
Apply usability best practices, research, data analysis, and quality-improvement principles in solution development under supervision.
Follow standard testing methodologies to ensure digital tools and solutions meet requirements.
Participate in developing and delivering training and knowledge-based materials for peers and end users.
Identify interactions and relationships among people, processes, data, and technology across the SPM lifecycle.
Collaborate across product and technology teams, vendors, stakeholders, system leaders, and caregivers; build consensus within cross-functional teams.
Anticipate needs, investigate root causes, evaluate ServiceNow releases and capabilities, and recommend practical, scalable solutions.
Prioritize and execute work in a high-pressure environment; manage competing requests and support backlog, sprint, and delivery practices.