Application Systems Analyst/Associate Application Systems Analyst

Auburn University•Auburn, AL

About The Position

Business and Administration at Auburn University is hiring an Application Systems Analyst or Associate Application Systems Analyst to provide technical support to Business & Administration clients. The role delivers and maintains software and hardware solutions that enhance operational effectiveness. Under direct supervision, the analyst identifies opportunities for process improvement and tool optimization, contributes to project planning by helping define system scope and objectives based on stakeholder requirements, and implements updated procedures to address operational challenges within resource and timeline constraints. The position involves designing, configuring or developing, testing, troubleshooting, and documenting technology solutions that support Business & Administration functions. The analyst supports software solutions and tools used across Business & Administration units, works with stakeholders and software vendors to resolve issues and improve systems, and provides endpoint support to employees. The role also contributes to the Business & Administration Technology team through collaboration, documentation, and user training. Training may be delivered in group or individual, in-person, or recorded formats. Documentation and training activities are supported under the direction of a Senior Application Systems Analyst.

Requirements

Relevant IT experience, including systems analysis or programming in a business or university setting.
For Associate Application Systems Analyst: high school diploma or equivalent and 9 years of experience, or an associate degree and 5 years of experience, or a bachelor's degree and 1 year of experience.
For Application Systems Analyst: high school diploma or equivalent and 11 years of experience, or an associate degree and 7 years of experience, or a bachelor's degree and 3 years of experience.

Responsibilities

Support software solutions and tools used within Business & Administration units, with an emphasis on enhancing and streamlining business processes.
Collaborate with stakeholders to identify system issues and improvement opportunities; evaluate and recommend enhancements, secure necessary approvals, and provide user training on updated processes.
Support existing software and serve as a liaison between users and software vendors to facilitate communication and resolve issues.
Collaborate with Business & Administration Technology colleagues on projects and shared initiatives, using individual expertise to support team goals and project success.
Provide endpoint support to Business & Administration employees, resolving issues directly or coordinating with other support teams while maintaining clear communication and customer service.
Assist in developing and maintaining documentation for supported software applications under the direction of a Senior Application Systems Analyst.
Support user training through scheduled group sessions, individual instruction, in-person sessions, and recorded materials; help prepare training materials and facilitate sessions.