Sr Application Systems Analyst

Cherokee Nation Businesses•Catoosa, OK

15h

About The Position

The Sr Application Systems Analyst analyzes business processes and operational requirements to develop system solutions, designs interfaces and functionality that meet business and compliance needs, and configures, maintains, and enhances applications. The role leads system implementations, supports strategic roadmaps and integrations, and develops and executes testing to validate that solutions meet requirements. It also provides application support, resolves complex issues and high-priority incidents, and identifies opportunities for process improvement and system optimization. The analyst creates specifications, requirements documentation, end-user materials, and training for technical and non-technical audiences; conducts training for super-users and stakeholders; and facilitates system transitions and user adoption. The position provides technical direction and mentoring, collaborates with executives, business stakeholders, vendors, and third parties, and manages multiple projects and priorities. It participates in an on-call rotation and may provide after-hours and weekend support, with occasional overnight travel.

Requirements

Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field; equivalent experience may be considered.
Minimum of 7 years of gaming systems support experience.
Experience working with relational databases and SQL.
Experience with SSRS Reporting Services or similar reporting tools.
Strong understanding of system integrations and full software development lifecycle methodologies.
Experience gathering business requirements and translating them into technical specifications.
Proven ability to manage complex projects and competing priorities.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Experience in strategic system planning and roadmap development.
Advanced product and application management expertise.
Experience working in highly regulated environments.
Strong customer service orientation and stakeholder management skills.
Ability to work independently and collaboratively within a team environment.
Demonstrated leadership and mentoring capabilities.
Ability to travel occasionally, including overnight travel.
Availability to provide after-hours and weekend support as needed and participate in an on-call support rotation.
Possession of a smartphone to maintain communication availability.
Valid driver's license with a satisfactory driving record.
Ability to obtain and maintain all required gaming licenses and regulatory approvals.

Nice To Haves

Minimum of 5 years of experience supporting or administering IGT Advantage systems preferred.

Responsibilities

Analyze business processes and operational requirements to develop effective system solutions.
Design user-friendly interfaces and system functionality that meet business objectives and compliance requirements.
Evaluate, troubleshoot, and resolve complex business system issues.
Develop functional specifications and detailed system requirements documentation.
Configure application settings, system tables, and business process workflows.
Perform application setup, maintenance, and enhancements according to organizational policies and procedures.
Lead system implementation efforts and ensure successful deployment of new functionality.
Support strategic system roadmaps and integration initiatives.
Create comprehensive test plans and test scripts.
Conduct user acceptance, system, and integration testing.
Validate system performance and ensure solutions meet business and technical requirements.
Develop end-user documentation and training materials for technical and non-technical audiences.
Conduct training sessions for super-users and key stakeholders.
Facilitate smooth system transitions and promote user adoption.
Provide ongoing application support, issue analysis, troubleshooting, and resolution.
Identify opportunities for process improvements and system optimization.
Manage high-priority incidents and coordinate resolution efforts.
Participate in an on-call support rotation and provide after-hours support when necessary.
Lead and mentor team members, providing guidance and technical direction.
Collaborate with executives, managers, subject matter experts, vendors, and third-party representatives.
Manage multiple projects and priorities while maintaining high-quality results.