Application Systems Analyst II
About The Position
The North Carolina Department of Health and Human Services, Division of State Operated Healthcare Facilities, is accepting applications for an Applications Systems Analyst II (Epic Bridges Analyst). Application Analysts develop, design, support, maintain, and improve business and clinical applications across the organization. They work with end users to understand needs, troubleshoot issues, and ensure applications run smoothly. The role analyzes system performance, develops and implements updates or enhancements, documents processes, and collaborates with IT teams and business stakeholders to deliver reliable, high-quality solutions. Strong problem-solving skills, attention to detail, and the ability to translate business requirements into technical actions are essential. This is a hybrid position with usual hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexibility is required for education and training and to meet facility needs. The position is designated mandatory and must report or stay over during adverse weather events. It is exempt from most provisions of the North Carolina State Human Resources Act, with exceptions noted in the posting.
Requirements
- Bachelor’s degree in computer science, an IT-related field, or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or an associate degree in one of those fields and four years of progressive experience in systems software programming; or an equivalent combination of education and experience.
- Strong programming skills; familiarity with languages and technologies such as C#, .NET Framework MVC, Java, SQL, Python or PowerShell, and potentially JavaScript or other web technologies.
- Ability to troubleshoot code-related issues, create scripts to streamline workflows, and collaborate with developers on system enhancements or integrations.
Nice To Haves
- Familiarity with API integrations, REST services, or middleware platforms.
- Knowledge of reporting and analytics tools such as Power BI or Tableau.
- Understanding of ITIL processes and service management frameworks.
- Experience supporting enterprise systems.
- Exposure to data modeling, database design, or advanced SQL techniques.
- Experience with clinical and hospital applications.
- EHR experience.
- Vendor-specific certifications related to supported applications.
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Excellent problem-solving and critical-thinking abilities.
- Customer service mindset and collaborative approach to working with stakeholders.
- Ability to multitask and prioritize in a fast-paced environment.
- Adaptability and openness to learning new systems and technologies.
Responsibilities
- Develop, design, support, maintain, and improve business and clinical applications.
- Work with end users to understand their needs and troubleshoot application issues.
- Analyze system performance and help ensure applications run smoothly.
- Develop and implement application updates and enhancements.
- Document processes.
- Collaborate with IT teams and business stakeholders to deliver reliable, high-quality solutions.
- Translate business requirements into technical actions.
