IT Application Systems Analyst

Mid•Varies - Harrison/Mt. Pleasant - MI, MI

About The Position

Mid Michigan College seeks an IT Application Systems Analyst who values collegiality, mutual respect, data-informed decision-making, innovation, service, goal orientation, continuous improvement, and collaboration. The position supports the accurate, secure, and efficient flow of information across the college’s enterprise data systems. Supported platforms include Ellucian Colleague ERP and Self-Service, Salesforce TargetX CRM, Informer reporting tools, Docfinity document management and workflow automation, and related integrations. The analyst troubleshoots application issues, maintains data integrity, configures enhancements, develops reports and queries, supports user access and training, automates processes, and works with departments to improve workflows that support student success, administrative efficiency, and institutional decision-making. The role also contributes to system implementations, upgrades, testing, integrations, documentation, and ongoing user support.

Requirements

Bachelor’s degree in an Information Technology-related field; alternatively, an associate degree in an IT-related field combined with additional IT application-related experience and certifications.
An IT technical degree and at least six years of mid-to-high-level IT experience, together with certifications demonstrating comparable capabilities, will also be considered.
At least five years of professional experience in information technology, application support, systems administration, or a related technical field.
Experience developing custom queries, dashboards, reports, and data extracts using reporting or analytics tools such as Informer or equivalent software.
Extensive knowledge of Ellucian Colleague ERP architecture, modules, and Self-Service functionality, including higher-education student, faculty, and administrative workflows.
Working knowledge of Salesforce TargetX, including configuration, data models, and use in recruitment, admissions, and student lifecycle management.
Strong understanding of Docfinity or comparable enterprise content management systems, including document imaging, workflow automation, forms processing, and integrations.
Demonstrated ability to facilitate system integrations and data exchanges using ETL processes, configure SSO, and troubleshoot connectivity among applications.
Strong analytical, problem-solving, and troubleshooting abilities, including identifying root causes of application, database, and integration issues in a production environment.
Ability to analyze and troubleshoot business processes and develop information systems solutions aligned with organizational needs.
Strong organizational and technical documentation skills, including the ability to create clear user guides, procedures, and knowledge-base resources.
Strong written and verbal communication skills; ability to communicate with stakeholders, adapt to shifting priorities, apply college policies and procedures, and provide professional customer service.

Nice To Haves

Experience supporting an ERP such as Ellucian Colleague, including Self-Service, or comparable platforms such as Banner or PeopleSoft.
Experience with Salesforce TargetX or similar CRM tools used for student recruitment, admissions, and engagement.
Experience managing Docfinity or a similar enterprise content management or document workflow system, including forms processing, automation, and integrations.
Experience in higher education or a similar institutional environment.

Responsibilities

Provide technical support, troubleshooting, and module configuration for Ellucian Colleague ERP and Self-Service.
Administer, configure, and optimize Salesforce TargetX CRM for recruitment, admissions, student engagement, and retention.
Support development, maintenance, and customization of reports, dashboards, and queries using Informer and other reporting tools, including reporting for institutional decision-making, compliance, enrollment tracking, and operations.
Manage the Docfinity enterprise content management system, including document imaging, workflow automation, forms processing, electronic approvals, and secure storage and retrieval of records.
Facilitate data integration and flow among Colleague, TargetX, Informer, Docfinity, and other platforms to reduce manual processes and maintain data accuracy and consistency.
Monitor system performance, identify potential issues, apply patches and updates, and coordinate upgrades and enhancements with vendors and IT leadership.
Troubleshoot and resolve application, database, and integration errors, escalating complex issues when needed.
Maintain data integrity, security, and compliance across supported systems, including access controls, permissions, audits, college policies, data governance standards, best practices, and FERPA requirements.
Gather departmental requirements, analyze business processes and reporting needs, and recommend or implement system enhancements, configurations, and solutions.
Create and maintain system procedures, user guides, knowledge-base articles, and process workflows.
Train and support end users, including faculty, staff, and administrators, on system features, Self-Service, reporting tools, best practices, and workflows.
Perform data extraction, cleansing, validation, and analysis for institutional research, accreditation, budgeting, enrollment management, and strategic planning.
Develop and execute test plans for system changes, integrations, and new features.
Collaborate with Admissions, Registrar, Institutional Research, IT, Finance, Student Services, and other teams to align technology with operational needs and improve processes.
Automate routine tasks and workflows using tools and processes such as Docfinity routing, scheduled Informer reports, and Colleague batch processes.
Participate in system implementation projects, module rollouts, migrations, and post-implementation optimization, including planning, testing, and go-live support.
Track and resolve support tickets and incidents, keep accurate records, communicate in a timely manner, and provide updates to the technology team.
Perform other duties as assigned.