IT Application Analyst

MillerKnoll•Zeeland, MI

About The Position

Serves as an IT Application Analyst for a suite of order management applications, including custom-built AWS applications for order management and quoting, address validation and payment services, and a contract management application entering a period of modernization. The primary emphasis is on quoting and contract management. The analyst translates business needs into sound technical designs, partners closely with developers and business stakeholders, and provides advanced application support. A key deliverable is detailed documentation of solution designs and support processes so teammates can provide backup support and AI and other emerging technologies can be used effectively.

Requirements

Six or more years of professional IT or information systems experience, including analysis, design, and support of business applications.
Experience designing custom applications on AWS.
Experience evaluating or implementing commercial off-the-shelf (COTS) solutions.
Demonstrated experience creating clear, detailed technical and process documentation.
Ability to learn unfamiliar applications, business processes, and technical designs quickly.
Exceptional written communication and documentation skills, including the discipline to keep documentation current.
Ability to translate business needs into technical designs and requirements.
Proficiency writing and running SQL queries to investigate data issues and validate results.
Understanding of data modeling, APIs and integrations, and application architecture sufficient to review designs, identify gaps, and constructively challenge approaches and estimates.
Experience writing user stories in Jira or a similar tool, with acceptance criteria covering edge cases, data requirements, error handling, security, and performance.
Ability to evaluate options and communicate tradeoffs clearly.
Knowledge of how current trends and technology, including AI, may support business partners.
Strong problem-solving and critical thinking skills, with judgment to know when to escalate.
Ability to perform all essential functions of the position with or without reasonable accommodations.

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, or a related discipline.
Experience with order management, quoting, or contract management processes.

Responsibilities

Develop a working understanding of assigned order management applications, including their functionality, interfaces, and dependencies.
Create and maintain Confluence solution design documentation covering architecture, data flows, integrations, business rules, and key design decisions.
Document user support processes, including runbooks, troubleshooting steps, common issues and resolutions, and escalation paths.
Understand custom application technical designs, participate in design discussions with developers, assess proposed changes, and write Jira stories with clear acceptance criteria.
Translate business needs and processes into technical designs and requirements in collaboration with business partners, developers, architects, and infrastructure teams.
Support the contract management modernization effort by contributing to requirements, process design, and solution evaluation, and advising on fit, integration, cost, risk, and maintainability tradeoffs.
Triage, troubleshoot, and resolve application incidents and service requests; use SQL to investigate data issues; collaborate with developers on root causes; and participate in team-defined support coverage.
Use AI tools to accelerate analysis and creation of requirements, user stories, test scenarios, and documentation, and review AI-generated content for accuracy and completeness.
Document and maintain AutoSys jobs and dependencies among applications, integrations, and scheduled jobs, including their purpose, schedule, upstream and downstream impact, and interfaces.
Share knowledge, cross-train teammates, and improve documentation standards and support practices.
Follow IT processes, standards, security practices, and change management procedures; exercise independent judgment and seek approval before implementing changes or releasing work output.
Present work output, technical information, and recommendations clearly and concisely for the intended audience.
Perform additional responsibilities as needed to achieve business objectives.