IT Sr Application Analyst

REGIONAL ONE HEALTH•Memphis, TN

3d•Onsite

About The Position

Responsible for overseeing functional support of hospital applications, processes, and projects while understanding the technical functionality of the systems and processes. Analyzes process re-engineering to make more effective use of current systems in support of application-team initiatives, ensures systems are properly maintained, and meets business operational needs. Supports the functional and technical operation of related systems and oversees implementation of new systems, interfaces, and system updates. Partners with leadership and customers to analyze work-process design and flow, improve processes, and leverage technology. Builds project plans, ensures schedules are followed, and collaborates with peers on technology priorities and long-term planning. Serves as the functional and technical contact for assigned areas, supporting data integrity, system-change testing, report writing, and analysis of data flows for process-improvement opportunities. Administers upgrades, patches, testing, and other technical projects. Acts independently as a subject matter expert for core and advanced system functionality; investigates system issues, identifies root causes and resolutions, and recommends improvements. Oversees system configuration and data corrections, maintains required approvals and documentation, and proposes and implements system and data processes. Creates and runs routine queries and reports, coordinates reporting needs, and oversees cyclical system projects and system implementations or upgrades. Coordinates issue resolution and communicates with functional leadership. Designs, documents, and maintains system procedures and Standard Operating Procedures (SOPs), ensuring they reflect departmental business processes and providing documentation to Internal Auditors when required. Supports employee-data integrity and corporate information-systems planning and implementation. Provides direction for IT system applications and programming functions, keeps informed about technology and hospital-system developments, and ensures appropriate software licensing controls. Prioritizes application-change requests and projects, supports disaster-recovery planning, and directs business functions including project plans, budgets, and work breakdown structures. Establishes effective relationships and communications across the organization and with medical staff, reporting agencies, third-party payers, vendors, and others. Supports performance-improvement and service-quality initiatives, develops and implements plans and strategies, communicates goals and responsibilities, coordinates cross-functional teams, and trains employees. Performs other duties as assigned or apparent.

Requirements

Bachelor's degree, license, certificate, or equivalent combination of relevant education and/or experience in Information Systems, Healthcare, or a related field within assigned area(s).
At least 3 years of experience within healthcare systems, information technology, or component systems, with a deep understanding of healthcare IT and required system integration.
At least 1 year of prior experience with multiple system applications, including Mpage, Dyn Doc, Powerplans, eRX, Message Center, and CCL.
At least 3 years of Information Technology experience.

Responsibilities

Oversee functional support of hospital applications, processes, and projects, and support the technical and functional operation of related systems.
Analyze process re-engineering and work-process design to improve processes and make effective use of system capabilities.
Maintain system functionality and configuration; research system issues, identify root causes and resolutions, and escalate issues as needed.
Oversee or perform data corrections and ensure required approvals and documentation are maintained.
Propose, document, and implement processes relating to systems and data; maintain and update Standard Operating Procedures.
Create and run routine system queries and reports, ensure scheduled reporting deadlines are met, and coordinate functional reporting needs with Report Writers.
Oversee cyclical system processes and projects, including clinical, ancillary, ambulatory, compensation, finance, performance management, and professional development projects.
Administer projects for new systems, existing-system upgrades, patches, testing, and other technical work.
Coordinate system issue resolution with appropriate teams and communicate with functional leadership about the resolution process.
Support employee-data integrity and corporate-wide information-systems planning and implementation.
Provide direction for IT system applications and programming activities and help ensure staff follow company policies and procedures.
Maintain appropriate controls for compliance with software copyright and licensing agreements.
Prioritize and coordinate application-change requests and new projects, and ensure completion within specified deadlines.
Develop and implement information-systems disaster-recovery plans.
Direct business functions, including approval of project plans, budgets, and work breakdown structures.
Establish and maintain effective relationships and communications with organizational stakeholders, medical staff, reporting agencies, third-party payers, vendors, and others.
Keep current with technology trends and best practices; recommend enhancements to existing systems.
Support performance-improvement initiatives and participate in activities to maintain or improve quality and services.
Develop and implement service strategies, communicate goals and responsibilities, coordinate cross-functional teams, and train employees.
Attend required in-services, educational programs, conferences, and meetings; maintain any applicable professional license or certifications.
Perform other duties as assigned or apparent.