Associate IT Systems Analyst

Xcel Energy•Golden, CO

2d•Hybrid

About The Position

The Associate Systems Analyst supports the reliability and accuracy of IT solution operations. The role provides tactical design solutions and process automation, and escalated support to help restore services. The analyst participates in quality assurance activities, ensures changes are deployed with sound documentation, and helps ensure processes within assigned solutions are compliant and properly controlled. The role monitors or analyzes system-monitoring output to assess and address risks, and supports development of new technical solutions and integration points as needed. The analyst executes defined operational processes to preserve the accuracy and integrity of data, system processing, and reports; documents performance deficiencies and risks; and proposes technical changes to improve operations. They assist with analysis, solution design, and prioritization of business technical needs, participate in technical projects, analyze system data, perform or assist with QA, and support defect management through problem solving and design proposals. They work with IT teams and customers during testing and change deployment, assist with user acceptance testing for software releases, and build and maintain expertise in supported systems.

Requirements

Two years of related functional experience.
Strong communication skills and ability to work effectively with varying organizational levels and skill sets.
Strong relationship management and collaboration skills, with a track record of cross-organizational teamwork to drive innovation and business results.
Strong business process design and operation skills.
Demonstrated strong technical acumen.
Ability to translate technical points to non-technical audiences.
Proven ability to creatively solve problems.
Ability to learn and apply knowledge of new tools and systems.
Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.

Nice To Haves

Power System Center experience.
Integrated Energy Management experience.
CIP experience.
SNOW experience.
XA-21 experience.
Windows and Linux operating system experience.

Responsibilities

Execute defined operational processes to ensure the accuracy and integrity of data, system processing, and reports.
Document and report system performance deficiencies and risks.
Propose technical system changes to improve operational performance.
Assist with analysis, solution design, and prioritization of business technical needs, including participation in technical projects or efforts.
Analyze system data to ensure functionality is sound.
Perform or assist with quality assurance activities.
Participate in solution design and support defect management through problem solving and design proposals.
Create technical requirements as needed.
Work with IT teams and customers during testing activities and change deployment.
Perform or assist with user acceptance testing for software enhancement releases.
Achieve and maintain a high level of expertise in supported systems.
Support process automation, escalated service restoration, monitoring and assessment of system risks, and development of technical solutions or integration points.