Associate IT Systems Analyst
About The Position
The Associate Systems Analyst supports reliable and accurate IT solution operations. The role provides tactical design solutions and process automation, along with escalated support to help restore services. The analyst participates in quality assurance activities, ensures changes are deployed with sound documentation, and helps ensure processes for assigned solutions are compliant and appropriately controlled. The role monitors or analyzes monitoring output to identify and address system risks, and supports development of technical solutions and integration points as needed. The analyst executes operational processes, documents system performance deficiencies and risks, and proposes technical changes to improve operational performance. They assist with analyzing, designing, and prioritizing business technical needs; analyze system data; participate in solution design and defect management; and perform or assist with quality assurance and user acceptance testing. The analyst works with IT teams and customers during testing and change deployment and develops and maintains expertise in supported systems.
Requirements
- Two years of related functional experience.
- Strong communication skills and effectiveness with varying organizational levels and skill sets.
- Strong relationship management and collaboration skills, including a record of cross-organizational teamwork to drive innovation and business results.
- Strong business process design and operation skills.
- Demonstrated strong technical acumen.
- Ability to translate technical points for non-technical audiences.
- Proven ability to creatively solve problems.
- Ability to learn and apply knowledge of new tools and systems.
- Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.
Nice To Haves
- Power System Center experience.
- Integrated Energy Management experience.
- CIP experience.
- SNOW experience.
- XA-21 experience.
- Windows and Linux operating system experience.
Responsibilities
- Execute defined operational processes to ensure the accuracy and integrity of data, system processing, and reports.
- Document and report system performance deficiencies and risks, and propose technical changes to improve operational performance.
- Assist with analysis, solution design, and prioritization of business technical needs, including participation in technical projects or efforts.
- Analyze system data to ensure functionality is sound.
- Perform or assist with quality assurance activities.
- Participate in solution design and support defect management through problem solving and design proposals.
- Create technical requirements as needed.
- Work with IT teams and customers during testing activities and change deployment.
- Perform or assist with user acceptance testing for software enhancement releases.
- Achieve and maintain expertise in supported systems.
- Support process automation, escalated service restoration, and development of technical solutions or integration points as needed.
- Monitor or analyze monitoring output to assess and address system risks, and ensure assigned solution processes are compliant and properly controlled.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (if enrolled in an eligible health plan)
- Limited-Purpose Flexible Spending Account (if enrolled in an eligible health plan and Health Savings Account)
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement (if enrolled in an eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
