IT Systems Analyst

ANAKEESTA • Knoxville, TN

1d

About The Position

Revel Group is seeking a skilled, detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization, with a strong focus on point-of-sale (POS) platforms and operational technology. The role involves analyzing, troubleshooting, implementing, and optimizing systems, including POS environments such as Galaxy, Infogenesis, Eatec, and Yellowdog. The analyst works with operations, finance, food and beverage, retail, and IT teams to support system reliability, operational efficiency, and end users across multiple business units.

The position operates in a fast-paced environment supporting multiple business units and locations. The analyst must be comfortable working independently and collaboratively, and providing responsive technical support to end users and leadership. After-hours or on-call support may be required.

Requirements

• Proven experience supporting POS systems in hospitality, retail, entertainment, or food service environments.
• Strong understanding of POS hardware, networking, and software troubleshooting.
• Knowledge of Windows operating systems and basic network infrastructure.
• Experience with system integrations, user management, and reporting tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Strong attention to detail and organizational skills.

Nice To Haves

• Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems.
• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience with SQL, database management, or reporting platforms.
• Familiarity with payment processing systems and inventory management solutions.
• Knowledge of cybersecurity best practices and system access controls.
• Experience working in theme parks, hospitality, food service, or retail operations.
• IT certifications such as CompTIA, Microsoft, or ITIL.

Responsibilities

• Support, maintain, and troubleshoot POS systems, including Galaxy, Infogenesis, Eatec, and Yellowdog.
• Analyze systems and workflows to identify operational and technical improvements.
• Configure and maintain POS terminals, peripherals, menus, pricing, inventory, and user access.
• Monitor system performance and resolve software, hardware, and connectivity issues.
• Gather business requirements with departments and implement system enhancements.
• Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools.
• Perform software updates, patches, testing, and system deployments.
• Develop and maintain technical documentation, workflows, and support procedures.
• Provide end-user training and technical support for operational staff and managers.
• Generate and analyze system reports to support business operations and decision-making.
• Coordinate with vendors and escalate system-related issues.
• Ensure systems comply with company security standards and operational policies.
• Participate in after-hours or on-call support when required.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Free admission for employees and their immediate family.
• Employee discounts and pass exchange program with area attractions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed