Terrain Associate Store Manager

Urban Outfitters•Westport, CT

8d•Onsite

About The Position

The Associate Store Manager supports store operations in collaboration with the Store Manager, with an emphasis on delivering an engaging and inspiring retail experience. The role fosters continual development and a culture of excellence, creativity, collaboration, innovation, and trust. The Associate Store Manager helps lead customer experience, team development, visual execution, and business operations, and provides customer-experience insights and suggested solutions to the Store Manager or Senior Store Manager.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Nice To Haves

Terrain brand fan.

Responsibilities

Lead by example in providing extraordinary customer service and creating an environment where customers feel welcome, heard, and valued.
Empower the team to drive sales using key metrics to set team and zoning goals.
Manage the store environment as Customer Experience Manager and work with other managers to ensure leadership accountability for the CEM program.
Lead the team in using technology to transact in the moment and prioritize omni services across channels.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement and internal growth.
Collaborate with the leadership team on onboarding new hires and building their connection to the brand, customers, and store.
Assist with scheduling based on team availability, time-off requests, employee skills, and business requirements.
Schedule time for team initiatives and champion brand initiatives, employee recognition, and team-building activities.
Collaborate on daily, weekly, and monthly operating procedures; assess sales forecasts, staffing, and payroll, adjusting as needed.
Work with key partners to support timely and effective execution of visual priorities.
Use company reporting tools to assess store performance and identify department and global opportunities; empower the team to make strategic business decisions.
Ensure shipment and omni-operation product-flow processes are prioritized and executed efficiently.
Promote inclusion by amplifying voices and seeking and advocating different perspectives.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities.
Share customer-experience insights and proposed solutions with the Store Manager or Senior Store Manager.
Protect time with direct reports and provide consistent feedback to support individual growth and succession planning.