Terrain Associate Store Manager

Terrain•Westport, CT

9d•Onsite

About The Position

The Associate Store Manager supports store operations in collaboration with the Store Manager, with an emphasis on delivering an engaging and inspiring retail experience. The role fosters continual development and a culture of excellence, creativity, collaboration, innovation, and trust. The Associate Store Manager leads by example in customer service and sales, helps manage the store environment as Customer Experience Manager, and supports omni-channel customer services. The role also contributes to talent onboarding and development, scheduling, team engagement, business and payroll assessment, visual execution, shipment and omni operations, communication, and succession planning.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Terrain brand fan.

Responsibilities

Uphold a service culture that makes customers feel welcome, heard, and valued, and use key metrics to set team and zoning goals that drive sales.
Manage the store environment as Customer Experience Manager and collaborate with other managers to train and hold the leadership team accountable to the CEM program.
Use technology to support in-the-moment transactions and prioritize omni services across channels.
Support external talent identification and onboarding, and invest in employee engagement and internal growth.
Collaborate with the leadership team on new-hire onboarding and building brand, customer, and store connection.
Assist with scheduling by managing availability and time-off requests and matching employee skills to business requirements.
Schedule time for team growth initiatives and champion brand initiatives, employee recognition, and team-building activities.
Collaborate on daily, weekly, and monthly operating procedures; assess sales forecasts, staffing, and payroll and adjust as needed.
Work with key partners to support timely and effective execution of visual priorities.
Use company reporting tools to identify department and store-wide business opportunities and empower the team to make strategic, creative, business-impacting decisions.
Ensure shipment and omni product-flow processes are prioritized and executed efficiently.
Promote an inclusive environment by amplifying voices and advocating for different perspectives.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities.
Provide customer-experience insights, feedback, and suggested solutions to the Store Manager or Senior Store Manager.
Protect time with direct reports and provide consistent feedback to support personal growth and succession planning.