Terrain Department Manager - Decor

Urban Outfitters•Wayland, MA

3d•Onsite

About The Position

The Department Manager directs service and selling to create an engaging and inspiring store environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. The manager leads customer experience, team development, visual and business operations, and communication in support of store performance and brand engagement.

Requirements

Terrain brand fan.
At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Lead by example in providing extraordinary customer service and empower the team to use key performance indicators to set team and zoning goals.
Equip associates to deliver an elevated shopping experience through customer connections and individualized service and selling.
Train the team to provide a frictionless customer experience by using technology to transact in the moment, upsell, and build clientele.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, building a culture that prioritizes service and sales.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and encourage internal growth.
Assess sales forecasts to schedule support and optimize peak selling hours; use Company tools to identify merchant opportunities in product placement and stock levels.
Participate in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention.
Support product flow, including shipment receipt, processing, tagging, and preparing products for the sales floor; oversee the omni process and maintain fill rates and omni organization standards.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Facilitate sharing product knowledge, brand messaging, and store priorities through daily team touch points.
Set individual sales goals and selling expectations to foster a collaborative selling environment.
Share insights about customer and staff experiences and communicate feedback to the Store Manager.