Terrain Department Manager - Decor

Terrain•Wayland, MA

3d•$50,000 - $50,000•Onsite

About The Position

The Department Manager directs service and selling to create an engaging and inspiring store environment. The role includes developing others, collaborating with key partners, and supporting store operations and visual needs. This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778.

Requirements

2+ years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Terrain brand fan.

Responsibilities

Lead by example in providing extraordinary customer service and empower the team to achieve sales and key performance indicator goals.
Equip associates to create individualized service and selling experiences and use technology to transact, upsell, and build clientele.
Support the Store Manager in curating events and experiences that reflect local customer and community interests.
Oversee training, development, and accountability for the CEM program, fostering a culture centered on service and sales.
Support external talent identification and onboarding, employee engagement, retention, and internal growth.
Use brand resources to support employee development, recognition, and team-building initiatives.
Contribute to sales forecasting and scheduling to optimize peak selling hours, and use company tools to identify merchandising opportunities in product placement and stock levels.
Participate in opening and closing, restocking, standards, cleanliness, IT and facilities issues, and loss prevention.
Support shipment receipt, processing, tagging, and preparation of products for the sales floor; oversee omni processes to maintain fill rates and organization standards.
Help create an inclusive environment by amplifying voices and advocating for different perspectives.
Share product knowledge, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to foster collaborative selling.
Provide the Store Manager with insights and feedback about customer and staff experiences.