Terrain Receiving & Fulfillment Associate

Urban Outfitters•Westport, CT

9d•Onsite

About The Position

A Receiving & Fulfillment Associate supports terrain’s operations, emphasizing plant receiving and distribution, online plant order fulfillment, and nursery maintenance. The role helps uphold the brand’s promises to welcome, inspire, inform, and appreciate customers. It contributes to customer experience through positive, respectful, and helpful interactions, and supports timely, accurate handling of plant orders and shipments. The associate works with the consolidation and leadership teams to share shipment and fulfillment information, maintain organized and clean back-of-house areas, process deliveries and transfers accurately, and support inventory integrity. The position also includes basic plant care, outdoor area and system maintenance, and safe operation of machinery and equipment. Work may take place in greenhouses and outdoors in all weather conditions.

Requirements

Ability to build relationships naturally and embrace individuality and diversity.
Ability to thrive in a fast-paced, rapidly evolving environment.
Ability to work productively both independently and as part of a team.
Basic knowledge of horticulture.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Ability to stand and walk for extended periods.
Ability to lift more than 50 pounds and push 100 pounds daily.
Willingness and ability to work in greenhouses and outdoors in all weather conditions.
Ability to operate machinery and equipment safely, including a forklift, skid steer, pallet jack, box cutter, and carts.

Responsibilities

Contribute to a positive, respectful, and helpful brand experience.
Fulfill online plant orders and support omni-channel customers.
Prioritize timely and accurate plant receiving and distribution.
Assist with basic plant care and maintain outdoor areas and systems in all seasons.
Share relevant information about shipment receiving, order fulfillment, and back-of-house organization; participate in assigned projects.
Work productively with the consolidation team toward shared goals and adapt as business priorities change.
Communicate with leadership about shipment flow, plant quality, shipping damage, SKU issues, and shipment-count discrepancies.
Assist with claims documentation and communication as needed.
Partner with leadership to maintain stock organization and keep receiving, shipping, stock, supply, and production areas clean.
Receive deliveries with key partners and process them according to visual standards.
Maintain receiving paperwork records to support store inventory integrity.
Pull buyer-requested products for shipment to other locations and accurately process transfer paperwork.
Work with the consolidation transportation and shipping team to fulfill distribution requests.
Follow safety standards and company policies and procedures to support inventory accuracy, reduce product loss, and maintain brand profitability.
Operate machinery and other equipment safely.