DSW Associate Store Manager

Designer Brands•Lawrence, NY

6d•Onsite

About The Position

The Associate Store Manager supports and performs store operations alongside store management, including customer service, merchandising, omnichannel activities, and inventory-related actions to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy and procedure compliance, asset protection, and assigned projects. It also supports opening and closing the store. The Associate Store Manager models customer experience behaviors, coaches associates, responds promptly to customer and associate feedback, maintains store standards, and helps ensure daily tasks are completed. The role reviews and communicates progress toward store goals, uses inventory reports to support sales and merchandise presentation, and helps execute inventory and omnichannel processes. The position helps maintain a safe environment and functioning equipment, supports associate timekeeping and labor deliverables, and provides feedback to the Store Manager on associate performance and relations matters. It also supports team development, recognition, recruiting, interviewing, and onboarding, and may perform other associate duties as needed.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to support store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals.
Use inventory reports to support productivity and merchandise presentation on the sales floor.
Execute processes related to audits, donations, transfers, mismates, damages, and other inventory matters.
Partner with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock processes.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Ensure associates are equipped to resolve customer concerns and know when to escalate issues to the Store Manager.
Support associate timekeeping and store labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide associate performance feedback and relations updates.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.