Associate Solutions Consultant

Everbridge

4d • $67,200 - $92,000

About The Position

Everbridge is seeking an Associate Solutions Consultant to support its Control Center solution. The role provides project management and enterprise application implementation services throughout project design, build, testing, and training. It is customer-facing and requires a thorough understanding of the Control Center software platform, the infrastructure it interacts with, and subsystem edge devices used by end users and reseller partners. The role combines project management with technical knowledge of development, database administration, and network engineering.

The consultant leads and supports the design, integration, quality control, commissioning, and deployment of Control Center solutions. They produce project estimates and customer-facing design and requirements documentation, configure and install solutions at customer locations, and train customers and reseller partners. They also maintain project documentation for handover to Customer Support, contribute feedback to Product and Development teams, participate in acceptance testing, and provide onsite and remote third-level technical support.

Requirements

• Bachelor’s degree in Computer Science or a software-related technical field, or equivalent experience.
• Strong written, verbal, presentation, and communication skills, including the ability to interpret written requirements and technical specifications.
• Successfully managed technical deployment projects in the security industry.
• Experience installing, implementing, and testing a high-level application suite and training end users on it, such as document management, fleet management, EPOS, or ERP software.
• Demonstrable experience configuring PCs and servers and troubleshooting Windows Server and Desktop operating systems.
• Familiarity with database architectures and methodologies, ideally Microsoft SQL Server, and the ability to manipulate data effectively using SQL.
• Working knowledge of Windows Server and Desktop versions.
• Experience with networking principles and IP.
• Knowledge of virtual machine environments, Microsoft Clustering, Failover, and High Availability.

Nice To Haves

• Secret Clearance is preferred, or the ability to obtain Secret Clearance is desired.
• Experience in the physical security industry is desirable.

Responsibilities

• Develop and maintain an extensive working knowledge of Control Center software solutions and capabilities.
• Provide technical leadership across the design, build, integration, testing, quality control, commissioning, and deployment of Control Center solutions.
• Provide realistic project estimates using Control Center project methodologies.
• Create detailed design documentation for customer submission, review, and approval.
• Understand the setup, configuration, and operation of third-party subsystem edge devices, such as CCTV, access control, and intruder alarm systems, and their integration with Everbridge software.
• Produce detailed functional and operational customer requirements specifications based on site visits, RFIs, RFPs, and other commercial and technical documentation.
• Install and configure Control Center software solutions at end-user and reseller partner customer locations.
• Train end-user customers and reseller partners in Control Center solutions.
• Ensure product deployments consistently meet the relevant Statement of Work and Functional Design Specification.
• Maintain detailed project documentation to support a smooth handover to Customer Support.
• Provide constructive feedback and product intelligence to Product and Development teams to improve solutions and commissioning capability.
• Participate in factory acceptance testing, site acceptance testing, and user acceptance testing.
• Provide onsite and remote third-level technical support.

Benefits

• Healthcare benefits
• Dental benefits
• Parental planning benefits
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Variable compensation may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level