Associate Service Advisor

Crash Champions•Spokane, WA

23d•$17 - $24

About The Position

The Associate Service Advisor helps develop accurate vehicle repair estimates that support company profit benchmarks, direct repair program (DRP) partnerships, and key performance indicator goals. The role provides customers with trusted, personal service by explaining the repair process, insurance procedures, customer rights, repair techniques, safety, value, claims processing, and payment procedures. Responsibilities also include finalizing total loss administration and greeting customers by phone or in person. The program requires a commitment of 7–9 months and completion of required training and program tracking activities.

Requirements

Arrive on time each day and be ready to learn.
Commit to 7–9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Optimize and develop accurate repair estimates that enable the organization to achieve profit benchmarks.
Provide estimates in a manner that supports DRP partnerships and KPI goals.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Finalize total loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, insurance claims information and processing, and payment procedures.