Associate Service Advisor

Crash Champions•Nashville, TN

5d•$15 - $23

About The Position

The Associate Service Advisor supports collision repair operations by developing accurate repair estimates, helping the organization meet profit benchmarks and key performance goals, and providing customers with trusted guidance throughout the repair process. The role includes explaining vehicle repairs, insurance procedures, customer rights, repair techniques, safety, value, claims processing, and payment procedures. It also includes finalizing total loss administration and supporting successful Direct Repair Program (DRP) partnerships. Candidates are expected to arrive on time and ready to learn, commit to completing the 7–9 month program, maintain a professional appearance, attend calls, complete required CYOU and I-CAR training and assignments, update a weekly tracker through Stage 2, and write as many estimates as possible.

Requirements

Arrive every day on time and ready to learn.
Commit to 7–9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Optimize and develop accurate repair estimates to help the organization achieve profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates in a manner that supports DRP partnerships and KPI goals.
Finalize total loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, including insurance claims information, processing, and payment procedures.